Skip to main content

Trouble Ticket #13255

Date Submitted: 2020-10-15

Title of e-Resource: Iter -- Gateway to the Middle Ages and Renaissance

Nature of the Problem: Other

Details: https://login.proxy.hil.unb.ca/login?url=http://www.itergateway.org/

Iter is a really fantastic bibliography, but I'm hoping we can get two things updated that are years out of date: the link resolver and the citation export tool. To see the problem,  (1) do a search, e.g. "chaucer clothing"  (2) click on the first search result. In the separate window that opens for the record, look at the tools with icons at the top. You'll see a tool for exporting to Refworks, which no longer applies to us (not sure if we can do anything about this, or if someone at UoT would).

But more importantly, if you try the "check for full text" icon, it's attempting to use the old UNBF ASIN resolver. Could that be switched to our current resolver?

Updates

Status: Closed (Fixed)

  • December 5, 2022 2:44 pm - Edited

    Notes: Closing ticket. Resolver linking fixed. Refworks link unable to change but Zotero exporting works via plugin.

  • December 5, 2022 2:44 pm - Resolved

    Status changed from 'Active' to 'Resolved (Fixed)'.

  • December 5, 2022 2:44 pm - Closed

Date Closed: 2022-12-05

Further Assistance

To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.

If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.

Ask Us

CHAT is closed.
CHAT is away.
CHAT is busy.
CHAT requires JavaScript.