Library hours forFriday, April 19, 2024
Harriet Irving	Unavailable
Science & Forestry	Unavailable
Engineering & CS	Unavailable
Saint John	Unavailable
Complete Hours

Trouble Ticket #12015

Date Submitted: 2019-12-04

Title of e-Resource: UNBWorldCat problem with *some* article records

Nature of the Problem:

Details:

[alert message] ISSUE RESOLVED: The problem as described below has been fixed.

(ORIGINAL TROUBLE DESCRIBED BELOW)

~~KNOWN ISSUE~~: There is an issue with *some* article records in UNBWorldCat appearing in UNB limited search results, marked as "Held by UNB Libraries" but lacking a corresponding View fulltext link or print holdings availability information (users see a blue message bar when viewing the record via search results; a pink message bar appears when following a direct link to the article record -- off-campus users will not get this far before being inappropriately prompted to login).

Because problem records belong to particular databases in our default catalogue search, unchecking the “Group related editions” facet can expose fulltext article links in some cases. In other instances, users need to search for the journal title in UNBWorldCat or on the Journals & Newspapers search and then access the journal site to drill down following the citation details for the desired article.

Please continue to report instances of this problem as we will add them to a list of known problematic article records and follow up accordingly.

OCLC is working to resolve this issue for UNB and a number of other libraries.

Updates

Status: Closed (Fixed)

December 4, 2019 12:35 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
December 4, 2019 12:39 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
December 4, 2019 12:50 am - Edited

Notes:
Examples of known problematic article records: https://unb.on.worldcat.org/oclc/5521231068 https://unb.on.worldcat.org/oclc/7822944500 https://unb.on.worldcat.org/oclc/5208961469 https://unb.on.worldcat.org/oclc/5255050233
December 4, 2019 12:53 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
December 4, 2019 12:53 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
December 4, 2019 12:54 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:50 AM UTC
December 4, 2019 12:54 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:50 AM UTC
December 4, 2019 12:55 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:50 AM UTC
December 4, 2019 8:53 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
December 4, 2019 8:55 am - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
March 12, 2020 3:47 pm - Edited

Alert Status changed from 'Warning' to 'Okay'
March 12, 2020 3:48 pm - Edited

Revised Scott Shannon's entry from 12/4/2019 at 4:32 AM UTC
March 17, 2020 10:57 am - Edited

Alert Display changed from 'Yes' to 'No'
March 17, 2020 10:57 am - Resolved

Status changed from 'Active' to 'Resolved (Fixed)'.
March 17, 2020 10:57 am - Closed

Date Closed: 2020-03-17

Further Assistance

To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.

If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.